customer care

How to choose a proper size of one-piece swimsuit?

The MY NUDE NYMPH range of one-pieces swimwear is designed for the average height (up to 168 cm) and taller (169 and above). When choosing the length, we also recommend to be guided by your torso length. For your convenience, we always indicate the parameters of the model presenting the product on the website.

Where is MY NUDE NYMPH production located?

MY NUDE NYMPH is a Russian brand. All of our products are manufactured in Kazan, Russia.

Do you have discounts, seasonal sales?

Several times a year we have seasonal sales and Sample Sale. Follow us on our social medias @mynudenymph or subscribe our newsletter

How do I find the right size?

For your convenience, we have created a detailed size chart that you can use to choose your size based on your measurements. If you still have any questions, please contact us and we will be happy to help you with your size selection.

What should I do if I am not satisfied with the quality of the goods?

We take great care to ensure the quality of our products, entrusting production only to professionals who are passionate about their work and use the finest materials. If, due to exceptional circumstances, you receive an item with any defect, contact our customer service and we will be sure to find a solution.

How can I be sure that you have received my order?

After placing your order, you will receive an email confirming the delivery details you have provided. If you entered the wrong email address or you didn’t receive a confirmation, please contact our customer service and we will send you an email to the correct address.

Can I cancel my order?

You cannot cancel your order yourself, but our customer service can help you cancel it if it has not already been dispatched. We cannot guarantee cancellation if the order has already been processed and dispatched.

How can I contact customer service?

To contact our customer service, please write to us in the feedback box on the website or email sales@mynymph.ru.

We are available from 6:00 to 00:00 (Moscow time) from Monday to Sunday. During sale periods or public holidays the response time may be extended due to high workload. But we will make sure that we have helped you and answered all your questions.

payment

How can I pay for my order?

You can pay for your order online with VISA, Mastercard, Maestro, JCB, MIR, as well as using Google Pay, Apple Pay or PayPal. Please note that the order can only be paid for and placed online.

I have a promo code, how can I use it?

After adding items to your cart, you will proceed to the checkout page, enter the promo code and the amount of your order will be automatically recalculated.

What should I do if I can’t pay on the website?

If you face any problems paying for your order, please contact technical support via sales@mynymph.ru

shipping & returns

How can I track my order?

Once your order has been handed over to the delivery service, you can track it by its tracking number. The number and link to the tracking page, will be sent to you in an email to your registered email address.

What should I do if I get the wrong order?

If an error has occurred and you have received an item you did not order, please contact our customer service, we will try to clear up the misunderstanding as quickly as possible.

I left the wrong delivery address, what should I do?

You should contact our customer service as soon as possible so that you can provide the correct delivery address. You cannot change the address yourself if the order has already been placed.

I have ordered and received an order confirmation letter, how soon will I receive a letter with a track number?

We deliver goods from 1 to 14 days depending on the distance of the delivery region. When your order is handed over to the courier, you will receive an email with a tracking number for the parcel. This usually occurs within 1 to 5 days. However, during seasonal sales and holidays the delivery time may be extended.

taxes & duties

Do I have to pay any taxes and duties upon delivery?

All import taxes and duties are already included in the product price and non-refundable in case of product exchange or refund

product care

How do I care for my swimwear?

The care instructions for your particular item are shown on the sewn-in label on the inside. We strongly recommend following them.

All MY NUDE NYMPH swimwear is made of high quality CARVICO biflex. All products are 100% made in Italy and undergo strict quality control at all stages of production and the company’s own innovations allow to produce fabrics with unique features, which will fully satisfy the most demanding customers.

— wash by hand or in a washing machine at a low temperature (up to 30°)

— if necessary, items can be ironed with a steam iron

— we do not recommend drying the fabric on heaters or radiators

How do I take care of linen and cotton?

The care instructions for your particular item are shown on the sewn-in label on the inside. We strongly recommend adhering to these.

— wash by hand or in a washing machine at a low temperature (up to 30°C)

— manual spin

— do not over dry natural fabrics

How do I take care of silk?

The care instructions for your particular item are shown on the sewn-in label on the inside. We strongly advise you to adhere to these instructions.

—  wash by hand at temperatures up to 30°C, without pre-soaking

— spin drying is not recommended

— allow the garment to dry flat and away from heaters.